Service Design Architect

Job Title: Service Design Architect
Contract Type: Permanent
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: ASAP
Reference: 245476
Contact Name: Archna Singh
Contact Email:
Job Published: April 13, 2022 16:57

Job Description

About the Role

We have an exclusive permanent Service Design Architect position with our client. There are 2 positions to be filled and this role provides enough work flexibility and the candidate can be based at any of the major cities in Australia. The ideal candidate is someone with NV1 clearance but the client would consider Baseline cleared candidates as well.

Responsibilities include:

  • Service organisation design.
  • Service management process/procedure definition.
  • Customer engagement (to agree processes & interfaces).
  • Process work instruction.
  • Service desk design.
  • Service reporting design.
  • Service management tool design.
  • Service management / design proposals to customers.
  • Service management consultancy.
  • Change Requests for projects which require out of scope deliverables.
  • The Service Architect can be engaged during any of the following phases of the service lifecycle, but is usually focused on Transition

Essential Competencies

  • In-depth Problem Solving skills.
  • Design & Innovation.
  • Knowledge of ITIL.
  • Service Design/Architecture experience.
  • Service Implementation background.
  • Service Management Tool Design & Specification experience.

For more information or to apply, please contact Archna Singh on 2 6245 1708 quoting Job Reference: 245476