Client
Large Retailer based in the Western Suburbs of Melbourne
Qualifications, experience and knowledge
- Expert in user experience design practices for digital platforms, ideally in a retail environment
- 5+ years experience in a creative or design role
- Excellent analytical and problem-solving skills
- A strategic thinker, a futurist and an early adopter with a passion for design, technology and the customer.
- Strong understanding of SDLC processes\methodologies\frameworks, with proven experience in Agile and Lean startup.
- Strong experience managing 3rd party vendors to develop solutions at pace
- Understanding of current and emerging technologies and potential business opportunities
- Awareness of technology and market trends in the retail sector
- Ability to design proof of concepts where applicable
- Confident in working with stakeholders to gain buy in and sign off of design/prototype executions
- Experience designing for responsive websites,
in store digital, apps and mobile interfaces - Experience in identifying, designing and testing innovations projects covering customer experience, team member experience and operations
Competencies and skills:
- Strong stakeholder management skills including the ability to influence, build credibility and gain commitment
- Expert in modern design technologies (tools such as Adobe creative suite, Axure RP, Balsamiq or UXPin)
- Able to work in a lean production environment
- High level of initiative with the ability to deal with multiple projects and experiments simultaneously
- Strong attention to detail
- Strong understanding of our customer
- Exceptional verbal and written communication skills
- Ability to thrive in a complex, fast-paced and fluid environment
- Experience collecting and analysing data, promoting data driven decisions
- Knowledge of project management principles and competencies
- Leadership experience (Desirable)
Responsibilities:
- Identify, design and test innovations
- Build wireframes, page builds (and optionally artwork if that's a flare) for trailing with customers and team members
- Experience with Research, including qualitative research; planning, conducting and synthesising
- Lead the discovery and design phase in innovation projects
- Experience in leading and developing innovation projects, using human centred design methodologies
- Implementation of business change (digital, physical and/or process)
- Provide support to other functions to progress ideas into trial phase for measurement
- Understand and research global trends, including technology trends which are impacting retail and how to take advantage for the benefit of the customers and stores
- Ensure engagement across the business to deliver projects in line with business expectations
- Contribute to service design and blueprinting, prototyping, trials, analysis and implementation of innovation projects
- Perform business case analysis to drive out business objectives, business benefits and risks
- Utilise and promote best practice
- Facilitate workshops using service design and agile methodologies to drive successful outcomes
- Establish and maintain effective relationships with stakeholders and product owners
- Lead the vision, strategy and values within the team and across the organisation
- Accountable for a safe workplace by identifying and reporting safety concerns and leading by example by maintaining a safe working environment and demonstrating safe working behaviour
Please submit you CV in MS word format along with a covering letter for consideration ensuring it addresses the skills and experience necessary to be considered.
To discuss this role further please contact Brenden Clark (03) 8080 7256
