The Responsibilities
The Senior Analyst Engineer is primarily required to support and maintain the SASFM application which provides fraud detection in real time, in addition, there is a requirement to support other Fraud related applications managed by Financial Crime - Fraud team. You will also provide support for production issues and changes and minimising service disruptions. Your core responsibilities will include:
Support ongoing production changes and issues including documenting problems and participate in the on 24x7 on call support roster.
Work with teams to analyse business processes, procedures and user requirements in order to establish system requirements.
Develop solutions and specifications so that agreed requirements can be converted into functional systems.
Develop program and code technology applications software solutions to meet agreed specifications. Work on software and data engineering for bespoke projects.
Manage relationships with colleagues and project groups to deliver Financial Crime - Fraud functions in line with functional expectations.
Liaise and engage with internal and external stakeholders including but not limited to; IBM, Oracle, SAS Vendor and internal colleagues.
Minimising service disruptions by ensuring the high level of availability as required for CAT A applications.
Active participant in project funded work to help achieve the desired outcomes.
Proactively promoting Financial Crime - Fraud compliance through conversations with stakeholders and user groups.
Skills and experience
Technology experience in application development and / or support roles
Strong software development background with proficient knowledge and analysis experience of Windows/Web servers and Oracle/SQL databases.
The ability to understand and operate in a large and complex organization.
Sound communication and influencing skills and be a proven team player
Technology
Experience in working with SASFM, EPE, PRM, Oracle/SQL and Windows/Web Server analysis experience is a must.
A passion for technology - keeping up with latest trends, continuously developing own knowledge and a desire to learn new skills.
Technical expertise in PL/SQL, VB Script, C#, .NET, Windows Server, Java, AWS/Azure will be highly regarded as will your experience with database performance tuning and optimisation, Control-M, ITIL, Websphere, GitHub, Artifactory or Jenkins.
Hands on technology depth and breadth associated with the Financial Crime - Fraud domain; and solid understanding of the boundaries and expectations of related/ interdependent services
Domain
Experience with real time, data driven, decisioning applications
Customer Mindset
Approaches the role as more than just process and compliance; has a keen drive to understand internal and external customer needs, continually searches for ways to improve satisfaction and proactively seeks feedback
Collaborates
Must be effective in educating and influencing others, building consensus in a number of contexts, and working with and through others to accomplish objectives
Highly articulate and able to convey important messages in a clear and compelling manner
Proven collaborative approach; openly shares information and receptive to the ideas of others
Qualifications
Relevant Tertiary / Postgraduate Qualifications (eg Computer Science) or relevant experience preferred.
Permanent Position
Melbourne Remote
