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Level 2 Support Engineer | 12mth FTC

Job Title: Level 2 Support Engineer | 12mth FTC
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Industry:
Salary: Negotiable
Reference: 179456_1511999009
Contact Name: Sophia Franke
Contact Email: sophia.franke@peoplebank.com.au
Job Published: November 30, 2017 10:43

Job Description

Duration: 12mth Fixed Term Contract

Great opportunity to join a high performing team. You'll need to be strong in communication, technical troubleshooting and be a team player.

Role/Responsibilities:

  • Manage escalated tickets from Service Desk Analysts
  • Answer, diagnose, log, fix or escalate incoming phone calls, e-mails or face to face requests
  • Working within agreed SLA's
  • Escalating complex problems in accordance with internal procedures
  • Take ownership of issues
  • Great level of communication and attention to detail
  • Attend client sites as required

Skills Required

  • Minimum 3 + years in a Service Desk position
  • Previous experience working for a Managed Service Provider is essential
  • ITIL Certification
  • Excellent troubleshooting and problem-solving skills
  • Experience with Microsoft applications - Active Directory, Exchange, Office etc
  • Understanding of networking principles
  • Experience with troubleshooting mobile devices
  • Previous experience with ticketing system
  • Attention to detail

INTERVIEWING WILL COMMENCE STRAIGHT AWAY

Please click Apply and upload your CV in WORD format and attach a cover letter stating availability and salary expectation.