IT Service Delivery Manager

Job Title: IT Service Delivery Manager
Contract Type: Contract
Location: Parramatta, New South Wales
Salary: Negotiable
Reference: 182898_1522108116
Contact Name: Vanessa Knispel
Contact Email:
Job Published: March 27, 2018 10:48

Job Description

About the company
A leading company who are delivering world-class Services across NSW.

About the Role
As the IT Service Delivery Manager you will develop, implement and manage a portfolio of business aligned IT services through the lifecycle and the service level management. You will operate at the senior level and will work to increase the value from ICT assets, investments and capabilities.

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  • Responsible for the Service Delivery Management function
  • Build, organise and manage a portfolio of IT services on behalf of customers
  • Lead the engagement on IT Service Management
  • Establish effective stakeholder relationships
  • Produce and report on Service Delivery
  • Balance competing demands to achieve business objectives
  • Identify technology solutions and platforms that improve the efficiency and effectiveness
  • Ensures that a catalogue of available services is created and maintained and that the service level agreements are complete and cost effective


  • Extensive experience in Service Delivery Manager roles
  • Experience in a large and complex Service environment
  • Relevant qualifications or equivalent demonstrated experience
  • Extensive knowledge across multiple ITIL v3 disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement
  • Ability to provide advice that is strategic in nature, whilst being focused also on efficiencies.
  • Ability to manage and build long term strategic relationships
  • High level ability to produce and report on Service Delivery
  • Lead the engagement on IT Service Management across the system
  • Ability to work within an environment where technologies are subject to rapid evolution and change and identify technology solutions and platforms that improve the efficiency

There is some on-call work each month. There may be an opportunity to go permanent in the future although not guarenteed.

Please APPLY NOW to Vanessa Knispel with your full resume in Word format for consideration as this role closes Soon

Only those located within Australia with work rights can be considered for this role

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