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Customer & Sales Support Associate - Telecommunications

Job Title: Customer & Sales Support Associate - Telecommunications
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 176518_1510614974
Contact Name: Anna Galit
Contact Email: colby.zurlini@peoplebank.com.au
Job Published: November 14, 2017 10:16

Job Description

Reporting to the Sales Support Team Manager, this role provides a technical interface to assist the Inside Sales Account Managers (ISAM) in bridging the customer's business requirements with the company's data and strategic solutions capabilities. The primary purpose of this role is to assist ISAMs in the delivery of complex data and strategic opportunities. This involves undertaking a defined set of both pre and post-sale activities within agreed SLAs.

You will have the Key Accountability's in the following;

  • This role has a strong focus on ensuring the accuracy and appropriateness of the solution design presented to customers. Post-sale, this role is required to provide first-hand assistance in the collection of customer's technical information and the submission of information into the company's various systems.
  • The support associate plays a crucial role in ensuring timely delivery of data and strategic solutions to customers. This is turn maximises sales, revenue and NPS performance.
  • Acting as customer advocate: representing the customer needs within the company
  • Keep up to date with Industry knowledge and understanding of industry drivers
  • Translation of customer needs into capabilities and how they can add value
  • Achieve business outcomes and customer advocacy through collaboration and team work

The candidate:

  • Minimal of 2 years' practical experience in a Sales / Support environment
  • Broad understanding of the sales process for Enterprise and Government customers - from qualification and quoting activity, through to the delivery framework for provision of products and services
  • An understanding of telecommunications products, services, network and infrastructure
  • Customer service and sales skills
  • It would be desirable to have certification in area of domain expertise i.e. Cisco, Microsoft
  • Tertiary qualification desirable but not essential
  • Technical understanding on networking (LAN/WAN/IP)
  • Advanced proficiency using Microsoft Office suite, specifically MS Excel and PowerPoint
  • Computer and data entry skills, with fast, accurate and detail-oriented keyboarding skills
  • Strong analytical and technical skills (e.g. database, telecommunication systems) with a clear understanding of all processes and work instructions

Please submit CV in WORD format ONLY.