Our client is an experienced change consultant to join their managed business services team. The team is developing and executing complex change program's role for the company's enterprise clients in a managed service setting
In this role you will be responsible for:
- Have all Configuration Items under Change Control
- Manage the Risk and Impact of the Change activity on behalf of the customer
- Ensure change activity checked for completion and quality as per the company's Process
- Approve (Provide a sign off) / Reject the changes
- Work closely with Technical / Non-Technical Internal & external stakeholders and Service Management teams for end to end change management
- Ensure changes are captured in the company's management tool with appropriate levels of approval and governance.
- Ensure Service Desk and Major Incident teams are kept informed of high priority changes
- Provide governance of change related activities ensuring continual service improvement and maturity
- Promote compliance to all Change Management policies
- Provide Post Change Review recommendations
- Ability to Influence Change Restrictions / Heightened Awareness in Managed environment.
- Where required deliver an uplift in the Change Management end to end process for your customer base.
- Work with associated ISM teams across Problem Management, Capacity Management, Service Level Reporting, Service Desk and others to ensure associated synergies across the ITIL processes are optimised
- Contribute to the development of the Service Management related practices and processes across the company's portfolio
- Be able to make recommendations on the technology, process and people requirements within the Change Capability
The candidate:
- Experienced in Change Management in an ITIL environment
- Exposure to working in a Project management/coordination environment
- ITIL foundation
- Ability to Influence Change Restrictions / Heightened Awareness in Managed environment.
Please submit CV in WORD format ONLY
