Application Support Consultant

Job Title: Application Support Consultant
Contract Type: Permanent
Location: Melbourne CBD, Melbourne, Victoria, Australia
Salary: Negotiable
Start Date: ASAP
Reference: 196872_1568273535
Contact Name: Joseph Yip
Contact Email:
Job Published: September 12, 2019 17:32

Job Description

This is a unique opportunity to join a high profile award winning organisation in the E-Commerce space. We are seeking an experienced Application Support Consultant to work with the Application Services team.

In this role you will have the following accountabilities:

  • Implements, configures and supports applications during the hours required by the business ensuring application availability, performance, reliability, maintainability, serviceability are provided in line with agreed service level agreements.
  • Provides application support resolving incidents and requests in line with SLA's and undertaking problem managing working closely with Service Management.
  • Ensures all applications adhere to defined security policies and any identified security issues are communicated using appropriate escalation procedures.
  • Documents all applications and integration components for support purposes in accordance with required standards, methods and procedures and adheres to any applicable configuration management procedures.
  • Identifies key issues and risk elements and escalates promptly.
  • Supports the planning, maintenance releases and all major product enhancement releases to applications and integration components.

To be successful in this role you will have the following experience:

  • Customer Service industry experience (e.g. involvement in forums such as HDAA, itSMF or government forums, customer service help desk experience 1-2 years).
  • Demonstrated experience working in high performing teams.
  • SME skills in one or more of the following: Security, Networking, Development, Linux environments.
  • Experience as Java developer
  • Foundation knowledge of Information Technology Service Management related trends and themes (e.g. ITIL/ISO20000) or demonstrate understanding of key methodologies and terminology of ITIL.

For more information or a confidential discussion, please contact Joseph Yip quoting reference: 196872.

Please click the apply button.