Application Support Analyst - Tier 2

Job Title: Application Support Analyst - Tier 2
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 189454_1551766834
Contact Name: Daisy Webb
Contact Email:
Job Published: March 05, 2019 17:20

Job Description

Application Support Analyst - 2nd Level

Leading Cloud Computing Company
Permanent Opportunity
Sydney CBD

Our client, a well-established name across IT and Technology within cloud computing who offer a full range of communications and IT services.

About the role:

In this key position of 2nd level onsite technical support, you will be responsible for providing support across issues such as logins, connectivity and develop an understanding of the database in order to answer any usage questions. You will also:
- Support their largest clients with any user issues
- Lead the technical delivery (install, configure & integrate) of customer solutions
- Minimising risk to the customer's network & business
- Provide complex technical advice, recommendations and customer consultancy on networks, infrastructure, products and services

This role is available due to internal movement.

Skills & experience:

- Have 1-3 years of client/customer relations experience with strong communication skills as you will need to be able to manage relationships
- Experience with technical troubleshooting
- Experience with Java, SQL, HTML/CSS, JavaScript
- API knowledge
- Pre-sales & Post Sales experience will be an advantage

Please apply via the online link below and reference #189454

If you would like to find out more about this role, please send your CV in word format ONLY. You can also contact me, Daisy Webb directly on 02 9409 4790