Technical Product Support Specialist

Location: Sydney
Job Type: Permanent
Posted: 21 days ago
Contact: Nic Gulliver
Discipline:
Reference: 262400

Our client is the engine behind the world's most important applications in healthcare, business and government. Everything they build is designed to drive better decisions, actions, and outcomes for the people who stake their lives and livelihoods on their technology.

We are looking for a Technical Product Support Specialist to join their team. You will be responsible for site specific software support and development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.


Responsibilities:

  • Provide immediate response to customer inquiries in accordance with service standards.
  • Provide technical support for interfaces, reports, extracts, data migration scripts and conversions.
  • Provide advice and best practices for technical areas such as networks, configurations, architectures etc.
  • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  • Escalate Open (unresolved) problems in accordance with current policies and procedures.
  • Production of training materials for technical courses such as system custom development or reporting.
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles
  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.

About you:

  • Minimum 3years in a similar role
  • BS or MS in Computer Science or equivalent.
  • Knowledge of web oriented languages, including HTML, and Java script, SQL, data analysis and database methodologies
  • Knowledge of Linux is strongly desired, VMWare is a plus
  • Knowledge of programming languages - ideally Java or C++

For more information or a confidential discussion, please contact Nic Gulliver quoting reference #262400. To apply please click the 'Apply Now' button.




Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.