Technical Analyst

Location: Melbourne
Job Type: Contract
Posted: about 1 month ago
Contact: Arriane Mendoza
Discipline:
Reference: 260053

About the Company

Work for a government-owned corporation that provides postal services to Australia, seeking for a Technical Analyst/ RNS Consultant

This resource will be part of the RNS team who are responsible for completing tasks to cut over the EPOS machines to across the Retail Network

Responsibilities:

  • Senior technical specialist/ RNS consultant will provide a high level of support services
  • Team provides second level tech support for retail outlets
  • Support all tech aspects of applications of the hardware - for front office counter work in retail outlets
  • The team supports 8,500 terminals (3500 + retail sites around Australia)
  • When call comes into the IT Service Desk the team will take the initial call and determine if hardware issue, network issue or application issue

Skills Required:

  • Strong customer focus
  • Significant experience in a technical application support role including a high level of understanding of Retail Point of Sale environment incorporating banking and real time transactional systems
  • Well-developed negotiating and communication skills with the ability to influence outcomes
  • Ability to communicate ideas and concepts under stressful situations and discussions, when confronted with a variety of different solutions for a particular problem
  • Ability to professionally self-manage workload and day to day duties

If you are seeking the next step in your career, please APPLY NOW!

For any further questions or information, please contact Arriane at arriane.mendoza@peoplebank.com.au or call 02-4016-8251 and quote job #260053


Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.