Salesforce Technical Business Analyst

Location: Melbourne
Job Type: Contract
Posted: about 1 month ago
Contact: Arriane Mendoza
Reference: 260054

About the Company

The client is an independent statutory agency. The candidate must be an Australian citizen with the ability to obtain security clearance.

We are seeking a highly skilled and energetic Technical Business Analyst to join the OCIO. You will provide business analysis, design, and agile collaboration skills to configure Salesforce solutions


  • Assess business objectives, formulating solution options, and driving stakeholder support.
  • Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application
  • Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories.
  • Lead (or play a key delivery role) in application solution design efforts.
  • Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.

Essential Criteria

  • Minimum 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel.
  • Business Process mapping background for B2C & B2B Service processes ideally in disability and health care sector.
  • Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
  • Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
  • Experience working with external parties on complex integrations.
  • Great facilitation and communication skills.

Desirable Criteria

  • Experience working with Salesforce Health Cloud, Service Cloud & Communities
  • Demonstrated experience in ability to configure Salesforce Service, community cloud and Insurance industries (Vlocity) product as per business requirements including Proof concepts, Prototyping.
  • Demonstrated experience in delivery of a complex solution and prior knowledge and experience of complex government and or government-based insurance schemes
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded

If you are seeking the next step in your career, please APPLY NOW!

For any further questions or information, please contact Arriane at or call 02-4016-8251 and quote job #260054

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.