Business Analyst - CX/SX Solutions

Location: Macquarie Park
Job Type: Contract
Posted: about 1 month ago
Contact: Pravin Manandhar
Discipline:
Reference: 262726

About the Company:

Our client is a large Australian organisation that is a leader in their field. The work culture is collaborative and supportive of each other. They look after their people and provide some of the best benefits, workspaces, and facilities in the industry.

About the Role:

The Business Analyst will enable and support the business to leverage the core engagement platform Salesforce and other applications such as DocuSign. You will be confident capturing business requirements, liaising with Business stakeholders and providing support within the Customer and Supplier Experience (CX/SX) team to translate business' requirements to enable the design, development, testing, training, and implementation of solutions.

Responsibilities:

  • Engage in the analysis, design, development, testing, and implementation of CX/SX solutions.
  • Create detailed business requirements, user manuals, and a comprehensive business glossary.
  • Assist the CX/SX Delivery Lead and Solution Leads in fostering positive stakeholder relationships and ensuring their optimal engagement.
  • Collaborate with wider IT Teams to identify customer needs and ensure the CX/SX team meets these needs effectively.
  • Bridge the gap between the CX/SX Team and end users, gathering and analyzing business requirements to design optimal solutions.
  • Engage actively in Daily Stand Ups, Sprint Planning, Grooming, Demos/Reviews, and Retrospectives to drive project success.

Skills and Experience:

  • 3-5 years demonstrated experience in Business Analysis, ideally related to CRM solutions.
  • Skilled in narrating compelling stories and delivering strong user presentations.
  • Expert in analyzing and translating business stakeholder needs into actionable insights.
  • Proven ability to engage effectively with end-users and customers.
  • Demonstrated proficiency in process mapping and data analysis techniques.
  • Excellent analytical, logical, verbal, and written communication skills with a keen attention to detail.
  • Familiarity with testing procedures and quality control practices.
  • Tertiary qualification in a business-related discipline.


For more information or a confidential discussion, please contact Pravin on pravin.manandhar@peoplebank.com.au quoting reference 262726.



To apply please click the 'Apply Now' button.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.