Support Analyst

Location: Sydney CBD, New South Wales
Job Type: Contract
Posted: 29 days ago
Contact: Helia Moosavi
Discipline:
Reference: 240798_1636075580

Our client is one the top Australian insurance companies, and they are looking to hire a Support Analyst!

Responsibilities:

  • directly resolve the user's technical issues either by remotely accessing the user's computer to examine their settings and system and taking steps to resolve the issue.
  • Provide user support during update and installation procedures for software and peripherals.
  • Conduct periodic system tests and deploy updates to applications, servers, and hardware as required.
  • Support IT operations by creating, editing, and distributing IT-related documents as required, including FAQ documents that cover common errors and known issues and provide guidance on resolving them.

About you:

  • Excellent communications skills to work closely with relevant business stakeholders to define detailed requirements.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools with expertise in MS Word & Excel, Internet Explorer, broad PC and infrastructure and Lotus Notes.
  • Pay high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information
  • Experience working with Jira and Remedy

If interested in the position, please select APPLY or contact Helia.Moosavi@peoplebank.com.au quoting reference 240798