Service Analyst

Location: North Sydney, New South Wales
Job Type: Permanent
Posted: 15 days ago
Contact: Meg Geronimo
Discipline:
Reference: 186376_1532492570

We are looking for a dynamic Service Analyst, for our client in the financial industry.

This is for a permanent position. In this role, you will work closely with Product Managers, Service Delivery, Banking Development/Delivery, Technology Support Teams, the businesses Financial Operations and various business & external teams, relating to technology incident/problem & release management.

You will also be working in a fast paced agile environment within the Change and Service competency that forms part of a larger Product Team

Your Key Responsibilities will be:

  • Maintain tracking documentation of customer & colleague impacting incidents including, but not limited to, the businesses Core Banking Platform and other customer facing channels
  • Play the central role in owning the businesses production customer incidents and problem management functions
  • Conduct triage, analysis & raising of incidents to relevant support teams, and managing these through to resolution
  • Act as liaison & point of contact between the business & the subsidiary relating to incident/problem management & knowledge of various escalation points
  • Complete user acceptance testing & business verification testing, for regression and progression, for internal and externally managed changes & initiatives
  • Develop SME knowledge of the businesses Core Banking and customer facing

To be considered for this fantastic opportunity, the following skills and experience are necessary:

  • Effective business-facing & stakeholder management skills
  • Ability to work in a fast-paced agile team environment
  • Experience in working with processes, such as process improvement, design and/or work instruction level
  • Have an exceptional focus on both the Employee Experience and Customer Experience
  • Intermediate to advanced experience with Microsoft Office Suite
  • In depth understanding of ITIL practice, specifically Scrum concepts
  • In depth understanding of banker and customer systems of record and engagement
  • Experience and understanding of the Oracle Banking Platform from both a customer facing and back office perspective
  • Experience in working with Digital Products, especially in a FinTech style environment
  • Experience in the financial industry, especially working within Technology is preferred.

If this role sounds of interest to you, click the apply button now!

For a more detailed discussion on the role, please contact Meg Geronimo at meg.geronimo@peoplebank.com.au quoting job number 186376