Senior Technical Support Analyst

Job Title: Senior Technical Support Analyst
Contract Type: Contract
Location: Southbank, Victoria
Salary: Negotiable
Reference: 191835_1548201329
Contact Name: Sam Makdesi
Contact Email:
Job Published: January 23, 2019 10:55

Job Description

Our client is seeking a Senior Technical support analyst to work within the payments and financial service support team. This team manages the daily technology operations and support for Over The Counter financial services transactions in 24X7 basis.

This team is also involved in managing the Mastercard card migration project transition to support work and existing i2 card platform operations.

Tasks will include:

  • Service Operations and Service Delivery of the core Financial Services, and Banking systems for Over The Counter and on-line channels in a 24X7 environment.
  • Change request development and implementation and ongoing asset maintenance activities with the internal development teams and vendors.
  • Working with digital teams which operate in an agile DevOps model and traditional model for infrastructure and platforms service teams to deliver the business services.
  • Accountable for Incident Management, Problem Investigation, Change Implementation and 24x7 support in a roster.

About you:

  • Experience and knowledge working in a 24/7 environment
  • Great communication skills
  • Experience within Technical Support

If this role is of interest to you, click apply today. For more information, please contact Sam Makdesi on 03 8080 7257 or email