Senior Business Analyst - ServiceNOW

Job Title: Senior Business Analyst - ServiceNOW
Contract Type: Contract
Location: Macquarie Park, New South Wales
Salary: Negotiable
Reference: 200061_1575856345
Contact Name: Amrinder Dhaliwal
Contact Email:
Job Published: December 09, 2019 12:52

Job Description

My Telecommunications client seeks a SENIOR BUSINESS ANALYST with SERVICENOW experience.. ideally a Telco background.. APPLY NOW!!

Senior Business Analyst - ServiceNOW

Strong Business Analysis experience in Agile Development Environment


  • Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
  • Document Requirements as Stories, working on Product backlog and sprint backlogs.
  • Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Managing and communicating business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations


  • Proven experience in defining and deploying 'to be' best practice ITSM processes and in identifying solutions from a people, process and technology perspective
  • Strong understanding and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARS
  • Solid experience in requirements gathering, including experience in creating process documentation and then converting them into Stories for development purposes.
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Solid background in IT operational support or consulting, with experience in ITSM/ITIL process analysis and improvement
  • Experience in eliciting and documenting business requirements and change requests
  • Experience in Facilitation and stakeholder management
  • Testing Experience
  • Excellent written & verbal communication skills
  • Strong Inter personal and leadership skills
  • ITIL V2 or V3 Foundations Certification required
  • ITIL Practitioner or Service Manager Certification preferred
  • BPM training/certification preferred

If you have the skills and experience mentioned above and believe you are the right candidate for the role then APPLY NOW on the link below!!