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Operations Manager

Job Title: Operations Manager
Contract Type: Contract
Location: Perth, Western Australia
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 243539_1644909257
Contact Name: Gayle Truslove
Contact Email: gayle.truslove@peoplebank.com.au
Job Published: February 15, 2022 18:14

Job Description

IT Operations Manager

  • Long Contract role with highly regarded WA organisation
  • Located close to the Perth CBD
  • Requires IT Operations & team management experience

A highly reputed WA Organisation, located close to the Perth CBD is seeking an experienced IT Operations Manager for a contract role that will oversee an established infrastructure team and support their call centre team also.

Responsibilities include:

  • Daily management of the Operations team
  • End to end financial management of the operations budget (profit & less)
  • Act as a conduit between operations, service delivery management and project services
  • Build a high-performance culture that aligns with the company values
  • Maintain a high level of customer satisfaction
  • Daily incident management
  • Working with warehouse staff to manage product supply.

Key experience:

  • Previous experience working as an IT Operations Manager leading infrastructure and Call centre teams
  • A strong understanding of IT infrastructure and technical environments
  • Proven ability in financial management which includes development and end to end management of the operational budget in consultation with the Exec Team (profit & loss)
  • Strong ability to lead, manage and inspire a team
  • Ideally experience with ITIL/ ITSM processes
  • Operational Service delivery
  • Experience implementing Continual Service Improvements (CSIs)
  • Excellent communication skills (verbal and written)
  • Ability to engage with stakeholders and an Executive team
  • Relevant tertiary/ industry certifications are highly regarded



For more information or a confidential discussion, please contact Gayle Truslove on 08 94231449 quoting reference 243539


To apply please click the 'Apply Now' button.