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Knowledge Management Analyst

Job Title: Knowledge Management Analyst
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 197487_1569816863
Contact Name: Colby Zurlini
Contact Email: colby.zurlini@peoplebank.com.au
Job Published: September 30, 2019 14:14

Job Description

  • Leading Educational provider
  • Fixed Term - 2 years' work
  • Sydney CBD

Our client is seeking an experienced Knowledge Management Analyst to join their IT and Digital Services Team. The Knowledge Analyst will be responsible for implementing knowledge management frameworks to support IT team members.

The role:

  • Take ownership of the implementation and ongoing maintenance of the knowledge base
  • Support primarily customer servicer staff who have been affected by a business transitioning to cloud
  • Support the delivery of services that enables the organisation to meet SLAs
  • Provide extensive governance to ITDS staff in relation to knowledge management
  • Interpret the knowledge management framework and set the standards and processes to support high alignment
  • Undertake reviews to ensure the provision of a high standard of internal and external customer service
  • Continually evaluate and drive service improvement for knowledge management

The candidate: (Essential)

  • Experience setting up WiKi
  • ITIL Foundation Accreditation.
  • Previous experience working in an ITSM environment in leading its implementation of knowledge management
  • Excellent capability to develop knowledge management maps and document knowledge management repositories
  • Ability to manage multiple tasks at any given point
  • Good relationship building skills
  • Good problem-solving skills and simplify complex problems
  • Excellent ability to work within a team and alone as required
  • Excellent written and verbal communication and presentation skills

Desirable

  • Experience in the Higher Education Sector
  • Knowledge of Organisation Change Management approaches such as ADKAR
  • Knowledge and experience in the application of any of the following best practice methodologies (PRINCE2, Agile, TOGAF).

Please submit CV in WORD format ONLY

Reference: 197 487