Desktop Support Analyst

Job Title: Desktop Support Analyst
Contract Type: Contract
Location: Eastern Suburbs Sydney, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 182155_1521783784
Contact Name: Christina Myles
Contact Email:
Job Published: March 23, 2018 16:43

Job Description

Desktop Support Analyst

Desktop Support Analyst required to support staff in Sydney and other remote offices in
Australia. This is a 12-month contract to provide level 1 and 2 IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software.


  • Respond promptly to escalations for technical support.
  • Installs, configures and troubleshoots hardware including: laptops, workstations, printers,
  • phones, video conference units and mobile devices.
  • WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
  • technologies (LAN/ Broadband/Wireless)
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Manage multiple vendor relationships
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
  • NOC, Security and other teams to identify and resolve escalations and outages
  • Create and maintain user accounts, passwords, data integrity, system access & security
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and
  • customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Participate in interviewing, training and mentoring junior team members
  • Drive quality and adherence to best practices within the team, including delegating low
  • complexity work to the Helpdesk

Minimum Qualifications:

  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem-solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
  • hardware/software and general technology trends


  • Polycom and Chromebox for Meetings
  • Knowledge of User Management in Active Directory.
  • Experience working with MACs.
  • Experience with imaging platforms (e.g.WDS and Casper).
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)