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Senior Business Analyst

Job Title: Senior Business Analyst
Contract Type: Contract
Location: Melbourne, Victoria
Industry:
Salary: Negotiable
Reference: 193280_1552606193
Contact Name: Leah Windley
Contact Email: Leah.Windley@peoplebank.com.au
Job Published: March 15, 2019 13:46

Job Description

Our client is a leader within the financial services sector undertaking a digital customer transformation. They seek a Senior Business Analyst with digital experience (mobile, Android, iOS apps) to join their team immediately for a 6-month contract. Reporting into the project manager, the business analyst will be responsible for the following:

  • Analysis of existing end-to-end customer journeys and provide input into new solutions and services uplifting the customer experience
  • Define and articulate business and customer needs and drivers to inform decision making
  • Define requirements in complex and challenging environments
  • Solve complex problems using a range of techniques
  • Assess and design solution outcomes
  • Identify capability gaps (people, process, and technological)
  • Understand the tools and frameworks that can enhance efficacy

The ideal candidate will have:

  • Digital Channel experience (mobility, Android, iOS apps)
  • 5 + years experience as a business analyst
  • End-to-end customer journey experience

If you are interested in this opportunity please click the apply button.