Our Federal Government Client is seeking an Application Service Desk Analyst.
This is a long-term contract role until 30 June 2021 with 12 months extension options, located at our Client's Canberra City location.
As the selected candidate, you will:
- Provide IT support to internal employees via telephone, email or service desk tickets
- Good troubleshooting and problem solving experience
- Handle triage and troubleshoot faults and service requests, perform first in fix and engage the right resolver groups
- Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
- Communicate courteously and effectively with non-IT and IT specialists to ensure customer requirements are met.
- Manage and monitor team responses for jobs assigned to queues
- Manage and assist staff when resolving and/or providing workarounds to requests as directed
To be successful in this role, you should have:
- Good written and verbal communication skills
- Good troubleshooting and problem solving experience
- Ability to set goals, priorities and time manage
- Experience with managing and triaging service requests
- Engaging with 2nd level support staff to resolve incidents
It is desirable if you have:
- Microsoft Excel
- Experience with IT Service desk tools
- ITIL v3 foundation
Due to security clearance requirements for this role, candidates must be Australian Citizens who currently possess Federal Government Security Clearances.
Apply now for immediate consideration - contact Carissa Burgos on 02 9137 8700 quoting Job Reference: #210212
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
