Senior Support Analyst

Job Title: Senior Support Analyst
Contract Type: Contract
Location: Melbourne, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 196617_1563263121
Contact Name: Hugh Morris-Dalton
Contact Email:
Job Published: July 17, 2019 17:00

Job Description

Looking for Senior Support Analyst to work with iconic Australian brand.

Position Purpose

As a part of our Digital Payments Sales team, you will be responsible for processing self-generated applications along with cultivating strong ongoing relationships with new customers in our Micro segment. You will work closely with sales, product and marketing/communications to continually improve upon our focus in delivering outstanding customer onboarding experiences.

You will be actively involved in the onboarding journey of new merchants working closely with our risk and customer service teams to ensure great merchant experiences within their onboarding phase. Once trading, you will migrate merchants seamlessly over to our customer excellence team to support all operations and future interactions.

We are looking for someone with an outgoing and friendly attitude, who's interested in learning about digital payments and has a customer centric mindset that focuses on improving payment processes for small business. This person will also be a team player and will be willing to innovate and trail new ideas to attract new business.

Major Accountabilities

What will we expect you to do?

  • Manage the onboarding process with merchants in our Micro Segment, ensuring streamline application processing and accurate documentation.
  • Superior verbal and written communication skills
  • Generate campaigns through company network and our segmentation team.
  • Listen to the needs of the merchant and share with the product and marketing teams
  • Work closely with the customer excellence team and marketing/comms team to ensure clients have a smooth onboarding experience.

What you will need to be successful in this role?

  • Experience with Account Management / Call centre
  • Prior experience in the payments industry
  • PCI/DSS experience
  • Salesforce CRM experience
  • Ability to work on multiple tasks at any time.
  • Excellent communication skills, both oral and written
  • Friendly and approachable personality, able to build and maintain relationships.
  • Well presented, punctual and team player, keen to get involved attitude.

If you have the experience to be successful and seek your next career position then please APPLY NOW for more information.