Our Consumer services client is currently looking for solution architect will be responsible for designing and integrating applications across multiple platforms with a focus on automation solutions using chatbots, voice-bots, and the application of Generative AI. This role requires a deep understanding of contact center technologies, enterprise architecture, and the ability to work closely with stakeholders to understand business needs and translate them into technical requirements.
Skills and Experience:
- Proven track record of designing and implementing automation solutions in large-scale environment
- Experience in technical architecture, design, infrastructures.
- The ideal candidate will have a strong background in software development, cloud computing, and process optimization, with experience in Google Cloud Platform, Conversational AI, Genesys Cloud, and Salesforce Service Cloud being highly desirable.
- Demonstrate a deep understanding of the contact center problem space, including core business capabilities, processes, and self-service.
- Demonstrate a detailed understanding of digital, mobile, and web architectures and how they apply to core systems, ensuring seamless integration and functionality across various platforms.
- Design, specification, problem solving and analytical skills.
If this sounds like you, please APPLY NOW!! For more information, contact Priyanka Arora at 02 9409 4723 and quote job# 262355.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
