Senior Service Designer

Location: Hawthorn East
Job Type: Contract
Posted: 16 days ago
Contact: Priyanka Arora
Reference: 262530
  • 6 months Contract
  • Open to remote working
  • Exciting Opportunity

Our retail client is currently looking for passionate and experienced Service Designer with a strong background in loyalty programs and omni-channel strategies.. The ideal candidate will possess a deep understanding of customer journey mapping, user experience design, and the integration of digital and physical touchpoints to create a cohesive and engaging customer experience.

Skills & Experience:

  • Strong experience as a Service Designer or similar with extensive skills in service mapping, customer journey mapping, service blueprint, business process analysis and strategic design.
  • Experience in service design, with a focus on loyalty programs and omni-channel strategies.
  • Responsible for all areas of Service Design work: planning, research, testing and execution.
  • Working across physical & digital touchpoints (omni-channel)
    Strong stakeholder management, including executive level.

For more information, please contact Priyanka Arora (02 9409 4723) and quote job # 262530.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.