Operations Manager - Networks

Location: Perth CBD
Job Type: Contract
Posted: about 1 month ago
Contact: Alson Fernandes
Reference: 261212

Operations Manager - Networks

Position Title

  • Initial 12month contract with a high profile client in the Perth CBD
  • Seeking experience with Cisco Products
  • Strong troubleshooting skills with technical background and customer care experience.
  • Work for a leading technology company

About the company:

A global technology company that has been established over 100 years

The role:

We are in search of an experienced Operations Manager for an initial 12-month project. The ideal candidate should possess strong troubleshooting abilities, a solid technical background, and outstanding customer service skills.


  • Lead the delivery of Expert Care services to our client's Customers, prioritizing customer satisfaction and operational excellence.
  • Build strong relationships with customer operational teams, serving as a trusted advisor and point of contact for all support-related matters.
  • Coordinate with internal teams to expedite incident resolution, maximising system availability and minimising downtime.
  • Act as a point of escalation for customers, providing regular updates and post-incident analysis to ensure continuous improvement.
  • Manage and coordinate Expert Care resources, including Asset Manager, Learning Advisor, and High Touch Engineers, to deliver comprehensive support services.
  • Lead the operational section of Quarterly Business Reviews (QBRs), demonstrating value, fostering trust, and providing strategic insights.
  • Drive adoption of Expert Care services and align customer business requirements with Cisco services.

Key Experience:

  • Excellent presentation skills, capable of effectively communicating with senior management.
  • General understanding of technology and networking technologies; prior experience with Cisco products is highly regarded.
  • Strong account and stakeholder management skills, with a proven track record of building and maintaining client relationships.
  • Demonstrated expertise in incident and problem management, ensuring timely and efficient issue resolution.
  • Experience in a support environment, collaborating with cross-functional teams and delivering results under pressure.
  • ITIL or project management certifications are a plus.
  • Exceptional written and verbal communication skills, with the ability to convey technical information clearly and concisely.
  • Bachelor's degree in Computer Science, Business, or related field, or equivalent experience of 5+ years.

How to apply:

If you are interested and possess the right experience, please apply now via the link to be considered.

Contact: Alson Fernandes - (08) 9423 1403 - (Job reference: 261212)

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.