Customer Experience and Business Designer (Multiple)

Location: Canberra
Job Type: Contract
Posted: 27 days ago
Contact: Param Kaur
Reference: 260251
Our client is seeking multiple Customer Experience and Business Designers for their team in Canberra.

This is a long-term contract role offering an initial 12-month term with potential extensions up to 4 years. Locations are flexible across ACT, NSW, QLD, SA, and VIC, with onsite work required at least 3 days per week and flexible arrangements available.

As a Designer, you will:

  • Champion customer-centricity: Drive service delivery improvements by designing and guiding solutions for multi-year projects, including Skills and Training program transformation and Commonwealth Employment program enhancement.

  • Lead the way: Plan and execute end-to-end service design engagements, utilizing research techniques and methodologies to shape user experiences, services, systems, and brands.

  • Master the Agile landscape: Work seamlessly within Agile teams, tailoring design activities to specific timeframes and ideally leveraging the Commonwealth Digital Service Standard.

  • Bridge the gap: Collaborate effectively with a diverse range of stakeholders, including IT delivery, Product Owners, policy experts, and executives, ensuring solutions meet user, business, and government needs.

  • Craft clarity: Translate service blueprints into actionable work packages for delivery teams and clearly communicate how service changes benefit users.

  • Become a research guru: Plan and conduct user research and usability tests to guarantee the effectiveness of newly designed solutions.

  • Tech-savvy communicator: Utilize Miro, Figma, Microsoft PowerPoint, and other design software to present visuals to both executive and delivery teams.

To excel in this role, you should possess:

  • Proven leadership: Demonstrated experience guiding stakeholders and project teams to generate actionable insights and opportunities for service improvements, leading to clear journey maps, service blueprints, and service models (40% weighting).

  • Research mastery: A strong track record of overseeing and participating in research activities, generating insights, and effectively using qualitative and quantitative data to drive improvements (20% weighting).

  • Agile adaptation: Proven ability to work within an Agile team, scope and break down work into design deliverables, and tailor methods to fit set timeframes (20% weighting).

  • Design communication: Expertise in using design software like Miro, Figma, and Microsoft PowerPoint to clearly communicate designs to various audiences (20% weighting).

Bonus points if you have:

  • Knowledge of the Australian Government's Digital Service Standard and/or the UK Design Council's Double Diamond Model.

  • Experience working for a federal government agency in a design capacity.

  • Interaction design and/or user interface design skills, including developing usable prototypes.

Due to security clearance requirements, applicants must be Australian citizens with the ability to obtain Baseline security clearance.

Apply now for immediate consideration - contact Param Kaur on 0262689781 quoting Job Reference: # 260251

Please note: Only applicants who meet the essential criteria will be contacted.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.