We are seeking a detail-oriented and process-driven Customer Service / Administration Officer to join a high-performing Business Banking Operations team. This role sits within a back-office environment, supporting bankers and analysts by processing business banking applications with a strong focus on accuracy, efficiency, and outcomes.
Key Responsibilities:
- Process and manage business banking applications end-to-end within defined turnaround timeframes (typically 24 hours)
- Review documentation for accuracy, completeness, and compliance with internal requirements
- Take full ownership of allocated workloads (approx. 4 applications per day) through to completion
- Liaise with internal stakeholders (bankers, analysts) to resolve queries and obtain additional information
- Manage rework and follow-ups on applications as required to achieve successful outcomes
- Maintain high attention to detail while working across multiple tasks in a fast-paced environment
- Strong attention to detail and ability to work with complex documentation
- Highly organised with the ability to manage workloads autonomously
- Process-driven mindset with a focus on accuracy and efficiency
- Comfortable working in a back-office environment with limited direct customer interaction
- Strong communication skills with confidence engaging internal stakeholders
- Demonstrated interest in business banking, finance, or operations (preferred but not essential)
- Background in administration, operations, or customer service roles with transferable skills
- Monday to Friday, standard business hours (9:00am – 5:00pm)
- Structured onboarding with classroom training and ongoing online support
- Initial 3-month full-time office-based training period
- Hybrid working model post-training (flexibility based on performance; typically 20–50% in-office)
- Supportive team culture with strong coaching and development focus
This role offers excellent career progression within the banking and financial services sector. High performers may have opportunities to transition into permanent roles and progress into positions such as:
- Credit Analyst
- Business/Account Analyst
- Relationship Management or Business Banking roles
- Opportunities across broader banking functions (e.g. Financial Crime, Retail Banking)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
