How do we use ethical AI?
At Peoplebank, we believe AI should make recruitment more human, not less.
We use AI to improve speed, fairness and accessibility while keeping our consultants at the centre of every decision.
Our AI is designed to support quicker, better outcomes for candidates and clients, helping us match skills and opportunities more effectively.
We take a responsible, transparent approach to Artificial Intelligence:
Nature's Symphony
AI assists our consultants but never replaces their judgement. Every hiring decision is made by a person.
Faces of Humanity
We openly communicate when and how AI is used in the recruitment process.
Sands of Time
All solutions comply with Australian privacy laws and our internal governance standards.
Beyond Boundaries
Our AI tools undergo external audits to assess and reduce bias, helping ensure a fair and consistent experience for all candidates.
Introducing
Aida
Our AI Screening Assistant
Aida helps us learn more about your skills early in the process in a way that’s flexible, fair and convenient.
When you apply for a job, you may engage with Aida. Aida will ask job-specific screening questions designed to understand your experience, capability and preferences. This provides a clearer picture than a CV alone.
Why?
Because a CV provides an overview of your total experience, and sometimes the best candidates don't have the best CVs. We don’t want great people to be overlooked!
Aida helps by:
- Asking questions tailored to the role you’re applying for or being approached about
- Allowing you to respond anytime, day or night
- Giving you a choice to answer via voice or text
- Reducing repetitive back-and-forth during early screening
- Ensuring your strengths are captured clearly and consistently
Aida doesn’t make decisions. Instead, it provides your consultant with a structured summary and full transcript so they can understand your experience faster and more accurately.
Accessible +
inclusive by design
We want everyone to have a fair opportunity to engage with us.
Our AI supports:
- Voice or text responses: choose what feels right for you
- Anytime engagement: complete screening when it suits your schedule
- Support for different communication styles
- A smoother experience for ESL candidates and neurodiverse talent
This helps create a more equal playing field for all candidates.
Why this
matters to you
If you’re a candidate:
You’ll be able to engage on your own terms, feel heard from the very beginning and be assessed on your real skills and strengths.
If you’re a client:
You’ll receive faster, more accurate shortlists built on consistent, role-specific insights
Our promise
We will always use AI responsibly, ethically and transparently to enhance the human aspects of the recruitment experience.
Our goal is simple:
A faster, fairer and more human recruitment experience for everyone.
