CASE STUDY:

MAJOR AUSTRALIAN BANK

How Peoplebank rapidly mobilised a delivery team for Financial crime transformation.

Peoplebank deployed 12 project delivery specialists to support a major Australian bank’s financial crime transformation program, spanning project management, business analysis, scheduling and Project Management Office (PMO).

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Man smiling

OUTCOMES

Over the past 12 ​months from March ​2023-24, Peoplebank ​have achieved:

100%

Response to all ​resource requests ​with zero non-​submittals

100%

Resources ​engaged ​completed their ​contracts in full

100

NPS score from ​contractor base

85%

Strike rate for ​interviews ​against ​submitted roles

34

Resources ​maintained across ​QLD, NSW and ​ACT

A silhouette of a blue couch on a white background.

Filled niche skills such as ​Azure Cloud, Java, ​Architecture, and ​Project/Program ​Management.

OUTCOMES

12
Roles filled

6

Business Analysts

3

Senior PMS

1

Master Scheduler

1

PMO Manager

1

PMO Lead

  • BACKGROUND

    An independent review into suspected money laundering at one of the bank's branches identified significant deficiencies in its management of money laundering and terrorism financing risk. 


    The bank's regulators subsequently applied additional capital requirements, required a review of non-financial risk management and commenced an enforcement investigation. 


    The bank established a financial crime transformation program to remediate its AML/CTF systems, processes and frameworks. The program is expected to run for three years or more. 


    For a remediation program of this kind, delivery is itself under scrutiny. Additional capital requirements remain in place until remediation is complete, so the bank must be able to evidence progress: findings traced to remediation actions, actions delivered to an agreed plan, and status reported through governance that stands up to Board and regulator review. That places significant weight on project delivery capability.

  • THE REQUIREMENT

    The bank required a project delivery team to establish and run the program, covering governance, scheduling, workstream delivery and business analysis. 


    Each role required two things: proven project delivery capability, and experience of financial crime, AML/CTF or regulatory remediation in a banking environment. Candidates also needed to work effectively with Risk, Compliance and Financial Crime stakeholders, and to deliver under Board and regulatory oversight. Demand for this combination across Australian banks is high, driven in part by AML/CTF reform. 

  • APPROACH

    Peoplebank provided an integrated project delivery capability to support the bank’s financial crime transformation program, mobilising 12 specialists across five critical role types spanning governance, planning, project delivery and business analysis.


    The solution brought together three interconnected areas of capability:


    01. Governance

    A PMO Manager and PMO Lead established and managed the program governance framework, including steering committee cadence, status and financial reporting, RAID management, resource tracking, program documentation and delivery assurance.


    02. Planning

    A Master Scheduler developed and maintained the integrated master schedule across all workstreams, managing dependencies, critical paths and schedule reporting to provide visibility of progress against remediation milestones.


    03. Delivery

    Three Senior Project Managers led individual remediation workstreams, supported by six Business Analysts responsible for analysing current-state processes and controls, translating AML/CTF obligations and review findings into requirements, and maintaining traceability through to remediation outcomes.


    Rather than sourcing each position as an individual hire, Peoplebank built the capability as one coordinated delivery structure. Candidates were specifically assessed for relevant banking, regulatory remediation, AML/CTF and financial crime experience, as well as their ability to operate effectively with Risk, Compliance and Financial Crime stakeholders.



    The solution also extended beyond mobilisation. Consultants could access Leaders IT’s Launch and Elevate 90-day development programs, providing structured coaching, mentoring and 30-60-90 day support to help them establish credibility, strengthen stakeholder relationships and deliver effectively within a highly regulated environment.


  • OUTCOME

    Peoplebank successfully mobilised 12 project delivery professionals across five specialist role types, creating an integrated capability across the core functions required to support the financial crime transformation program. The bank gained:


    Governance capability through a PMO Manager and PMO Lead supporting program oversight, reporting, RAID management and assurance.


    Integrated planning capability through a Master Scheduler managing workstream dependencies, critical paths and remediation schedules.


    Workstream leadership through three Senior Project Managers responsible for scope, planning, budget, risk and stakeholder engagement.


    Business analysis capability through six Business Analysts translating AML/CTF obligations and findings into defined requirements and traceable remediation outcomes.


    Ongoing performance support through Leaders IT’s Launch and Elevate programs, with several consultants participating in structured development support.


    The 12-person project delivery team also works alongside the 30-person AML Quality Control cohort provided through Peoplebank, extending the engagement across both the delivery and operational capability supporting the broader program.


    The engagement demonstrates Peoplebank's ability to build an integrated project delivery capability, bringing together the governance, planning, delivery and business analysis expertise required for complex financial crime transformation. By mobilising the specialists as a coordinated delivery structure, supported by Launch and Elevate, Peoplebank provided capability that extends beyond individual placements to support effective program delivery.

  WHAT WE DELIVERED

12 project delivery professionals across five role types.

Roles filled spanned Operational Risk (1st line), Risk & Compliance Obligations Management (2nd line) and Internal Audit (3rd line)

Master Scheduler in place to maintain the integrated schedule and track progress against remediation dates.

3 Senior PMs leading remediation workstreams, supported by 6 BAs defining requirements and traceability.

Elevate and Launch offered to the hiring manager for consultants who would benefit; several consultants currently enrolled.

12 project delivery professionals across five role types.

Roles filled spanned Operational Risk (1st line), Risk & Compliance Obligations Management (2nd line) and Internal Audit (3rd line)

Master Scheduler in place to maintain the integrated schedule and track progress against remediation dates.

3 Senior PMs leading remediation workstreams, supported by 6 BAs defining requirements and traceability.

Elevate and Launch offered to the hiring manager for consultants who would benefit; several consultants currently enrolled.

12 project delivery professionals across five role types.

Roles filled spanned Operational Risk (1st line), Risk & Compliance Obligations Management (2nd line) and Internal Audit (3rd line)

Master Scheduler in place to maintain the integrated schedule and track progress against remediation dates.

3 Senior PMs leading remediation workstreams, supported by 6 BAs defining requirements and traceability.

Elevate and Launch offered to the hiring manager for consultants who would benefit; several consultants currently enrolled.

12 project delivery professionals across five role types.

Roles filled spanned Operational Risk (1st line), Risk & Compliance Obligations Management (2nd line) and Internal Audit (3rd line)

Master Scheduler in place to maintain the integrated schedule and track progress against remediation dates.

3 Senior PMs leading remediation workstreams, supported by 6 BAs defining requirements and traceability.

Elevate and Launch offered to the hiring manager for consultants who would benefit; several consultants currently enrolled.

12 project delivery professionals across five role types.

Roles filled spanned Operational Risk (1st line), Risk & Compliance Obligations Management (2nd line) and Internal Audit (3rd line)

Master Scheduler in place to maintain the integrated schedule and track progress against remediation dates.

3 Senior PMs leading remediation workstreams, supported by 6 BAs defining requirements and traceability.

Elevate and Launch offered to the hiring manager for consultants who would benefit; several consultants currently enrolled.

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What we say

Read our advice for employers looking to optimise their workforce efficiency, foster a positive ​workplace culture, and gain valuable insights on hiring and interviewing strategies.

By Aniela R • October 22, 2026
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AI is expanding the cyber threat landscape Every new AI tool, integration and agent creates another potential way in. Proofpoint's 2026 Voice of the CISO report found 85% of Australian CISOs view generative AI as a security risk, up nine points in a year, while 83% believe employees are likely to use AI in ways that could expose sensitive data. The cost is rising too. The Australian Signals Directorate received more than 84,700 cybercrime reports in 2024–25, while the average self-reported cost per report for a large business rose 219% to $202,700. From Peoplebank's perspective, this makes cyber security as much a workforce challenge as a technology one. As AI expands the risk landscape, technology investment must be matched by investment in people who can secure it, govern its use and build resilience. How boards are navigating the evolving risk landscape The AICD's Director Sentiment Index for the first half of 2026 ranked cyber crime and data security among directors' top three concerns, while more than half said AI adoption was moving faster than their organisation could keep up. Boards are increasingly treating AI and cyber as connected risks. The conversation is shifting from "are we compliant?" to "what happens if this goes wrong?" Security leaders are expected to explain the potential impact on enterprise value, operations, reputation and data. Yet the expertise to challenge those answers can be missing. A 2025 Diligent Institute and Governance Institute of Australia survey found 53% of Australian boards named cyber security their top strategic priority, but only 13% had recruited AI-savvy directors and 21% mandated AI training. Diligent via KBI.Media ASIC has similarly warned that governance risks falling behind AI adoption. ASIC Peoplebank sees this as much a capability challenge as a governance one. Strong oversight depends on having expertise across the boardroom and the business to translate emerging AI and cyber risks into informed decisions and effective controls. Are boards approving more budget? Largely, yes. Gartner forecasts Australian information security spending will exceed AU$7.5 billion in 2026, up 9.5% on 2025, with AI adoption and AI-enabled attacks among the drivers. PwC's 2026 Digital Trust Insights found nearly three in four Australian organisations expected cyber budgets to rise, with 37% naming AI as their top cyber budget priority. But more budget does not automatically deliver more capability. Proofpoint found 79% of Australian CISOs are managing expanding AI risks without a proportional increase in resources or expertise. The tools are being bought, but the people needed to secure and govern them remain harder to find. Peoplebank identify a continuing talent shortage and a growing need for AI-literate security staff. The tools are being bought; the people needed to run and govern them are harder to find. What Peoplebank is seeing in executive hiring One sign that organisations are taking AI-driven cyber risk seriously is movement at the top of the security function. Peoplebank is seeing increased activity at CISO level, alongside greater appetite to build the teams beneath them. Demand for dedicated CISOs and Heads of Cyber has grown by around 20% year on year across Australian enterprise, government and SME organisations , with hiring activity particularly concentrated in Sydney and Melbourne. Peoplebank data shows that around 60–70% of executive briefs for CISO and Head of Cyber roles now explicitly include AI governance, AI threat mitigation or responsible AI adoption among their core responsibilities. The CISO role has expanded. Security leaders are increasingly expected to secure AI alongside the wider technology environment, from employee use and vendor risk to agents accessing business data. Security leaders are also open to moving. The IANS and Artico Search 2026 State of the CISO report found nearly seven in ten CISOs were open to a career move within the next year, while 52% said their scope was no longer fully manageable. New security leaders often arrive with a mandate to close capability gaps, creating demand further down the function for architects, engineers and governance specialists who can design controls, secure AI platforms and establish appropriate policy and assurance. The bigger picture for cyber talent and how it's shifting The most in-demand cyber security roles Peoplebank worked on in FY26 were Security Engineers, Security Architects and cyber security support professionals. 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The organisations that do this well: Get the leadership right. A CISO with a clear mandate, reporting line and budget can turn investment into a coherent security program. Link hiring to risk. If AI data exposure is a priority, fund roles with the expertise to address it. Blend contract and permanent talent. Bring in specialists for urgent programs while building a permanent core that retains knowledge. Invest in existing people. Upskilling security and risk teams in AI can complement external hiring for scarce skills. Move quickly. With cyber positions taking longer to fill, slow approvals and lengthy interview processes increase the risk of losing strong candidates. AI will continue to reshape the threat landscape. Leadership teams that invest in the people, not just the platforms, will be better placed to adopt it safely and turn cyber investment into genuine resilience. How Peoplebank can help Peoplebank partners with organisations across Australia to source cyber security capability across permanent, contract and workforce solutions, from analysts and engineers to architects, security leaders and project teams. Whether you're appointing a security leader, securing an AI platform or building internal capability, our specialists can help you find the right people. Contact Peoplebank to discuss your cyber security hiring requirements.
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