Quality Policy at Peoplebank Australia
Peoplebank Australia Ltd. is the leading supplier of professional and talent management solutions in the Asia Pacific region. We operate as Peoplebank for technology and as Porterallen for financial services and wealth management recruitment services.
Peoplebank has been quality certified since 2006, holding the ISO9001: 2015, ISO9001 :2008 and ISO9001 :2000 certificates. Quality is an integral part of who we are, why we are so successful and is the responsibility of all our employees.
Our management team and employees are committed to continually improving the effectiveness of the quality system. We are dedicated to delivering exceptional recruitment services which exceed the expectations of our clients and candidates by adhering to quality certified systems and procedures. We are also committed to living our purpose ‘Making lives better by helping people achieve their goals’ Our Policy and Purpose embrace our continuous commitment to quality;
- We comply with all relevant regulatory, legislative & statutory requirements
- We continuously consult with our clients to fully understand their business and their needs
- The services we provide are continuously monitored through external customer satisfaction surveys
- We consistently review our objectives to ensure our internal framework is supporting our candidates and clients
- Customer feedback is communicated to our employees at all levels of the organisation
- We have a strong commitment to training our employees
- We are dedicated to fostering a quality culture
- We conduct our business with an ethical, responsible and socially aware philosophy
As our market is evolving rapidly, we need to keep up with the pace of change to maintain our industry leadership in driving positive change to fulfill our customers’ needs and grow our business. In driving speed to market we can never sacrifice quality, so we believe the key to our success in achieving this remains our management system which ensures effective controls are consistently applied to all our work processes and provides a record of our quality-related activities.