CASE STUDY:

QUEENSLAND GOVERNMENT

Enabling transformation for a large Queensland government agency's Human Capital Management (HCM) Program.

A large Queensland Government Agency is currently delivering a significant Human Capital Management (HCM) Program, a critical initiative to modernise and streamline workforce management for staff across the state. The program’s success is vital, as it directly impacts the payroll and employment experience of thousands of employees, making accuracy and reliability paramount. To ensure successful outcomes, the Department of Premier and Cabinet is closely monitoring the program.



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OUTCOMES

Over the past 12 ​months from March ​2023-24, Peoplebank ​have achieved:

100%

Response to all ​resource requests ​with zero non-​submittals

100%

Resources ​engaged ​completed their ​contracts in full

100

NPS score from ​contractor base

85%

Strike rate for ​interviews ​against ​submitted roles

34

Resources ​maintained across ​QLD, NSW and ​ACT

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Filled niche skills such as ​Azure Cloud, Java, ​Architecture, and ​Project/Program ​Management.

OUTCOMES

Over the past 12 ​months from August 2025-2026, Peoplebank ​have achieved:

100%

Response to all ​resource requests ​with zero non-​submittals

100%

Resources ​engaged ​completed their ​contracts in full

+85

NPS score from ​clients

85%

Strike rate for ​interviews ​against ​submitted roles

300+

Resources ​deployed across government agencies in Australia

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Filled niche skills such as ​Project Management, OCM, Data, Testing and BA

  • BACKGROUND

    The Agency is delivering a major HCM program to modernise workforce management, directly affecting payroll accuracy and the employment experience of thousands. The Dept. of Premier & Cabinet is closely monitoring progress, reinforcing the program’s criticality and governance needs. Sourcing specialist SAP SuccessFactors talent is challenging in the competitive Queensland market. Internal capability building and knowledge transfer are essential for long term sustainability.

  • APPROACH

    Peoplebank rapidly supplied 12 key project resources across Project Management, Organisational Change Management, Data, Testing and BA. We provided  deep SuccessFactors expertise to close internal gaps and support best practice delivery. We streamlined onboarding for immediate productivity as well as supported knowledge transfer and flexible resourcing as program needs evolved.

  • OUTCOME

    Peoplebank's proactive approach ensured:

    • Critical roles were filled quickly, supporting delivery timeframes and risk management.
    • Skilled resources were integrated seamlessly, enabling a future ready HCM platform.
    • High satisfaction from the Agency and contractors, with scalable resourcing.
    • Direct contribution to improved payroll and HR accuracy.
    • Compliance with data security and privacy standards protected sensitive information.
    • Knowledge transfer uplifted capability for ongoing optimisation. Flexible resourcing enabled rapid response despite SAP talent constraints

What our 

clients say

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What we say

Read our advice for employers looking to optimise their workforce efficiency, foster a positive ​workplace culture, and gain valuable insights on hiring and interviewing strategies.

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