CASE STUDY:

LOCAL CITY COUNCIL

How Peoplebank delivered specialist Microsoft capability to support enterprise transformation.

Peoplebank provided specialist Microsoft capability across Azure DevOps, Azure Integration and data and analytics, supporting a local City Council’s Enterprise Business Platform, integration roadmap and transition to a cloud-based Information Insights platform.



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A woman in a black jacket smiling.

OUTCOMES

Over the past 12 ​months from March ​2023-24, Peoplebank ​have achieved:

100%

Response to all ​resource requests ​with zero non-​submittals

100%

Resources ​engaged ​completed their ​contracts in full

100

NPS score from ​contractor base

85%

Strike rate for ​interviews ​against ​submitted roles

34

Resources ​maintained across ​QLD, NSW and ​ACT

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Filled niche skills such as ​Azure Cloud, Java, ​Architecture, and ​Project/Program ​Management.

OUTCOMES

Microsoft capability across Azure DevOps, integration, Power Platform and analytics.

Governed delivery through CI/CD, automated testing and release controls.


Reusable Azure integrations supporting consistent enterprise delivery.

Enhanced reporting
through data models and Power BI dashboards.

Knowledge transfer through documentation, mentoring and training.

Specialist capacity supporting enterprise transformation programs.

  • BACKGROUND

    A large City Council required specialist technology capability to support a complex portfolio of enterprise and transformation initiatives.


    The environment spanned the Council’s Enterprise Business Platform, EIS project, enterprise integration roadmap and the transition to a cloud-based Information Insights platform.


    To strengthen delivery across these programs, Peoplebank provided complementary specialists covering Azure DevOps, Azure Integration and Azure Reporting, adding technical capacity and continuity across multiple streams of work.


    The engagement required specialists capable of working across architecture, platforms, development, project delivery and Council subject matter experts, while supporting effective knowledge transfer and ongoing internal ownership.

  • APPROACH

    Peoplebank mobilised specialist Microsoft capability across three connected areas:


    1. Azure DevOps and application lifecycle support


    Specialist capability supported repository and pipeline strategy, CI/CD, automated testing and deployment, environment and access administration, troubleshooting, scripting and technical documentation.


    This also extended to the management of Power Apps, Power Automate and Dynamics 365 solutions through source control, pipelines and release management, supporting more consistent and governed application lifecycle processes.


    2. Azure Integration


    Integration specialists supported the Council’s roadmap through the design and development of reusable integration services.


    Capability covered Azure Integration Services, Node.js/C#, REST/SOAP and hybrid technologies, alongside standards, detailed designs, unit testing and transition activities.


    3. Data, reporting and analytics


    Peoplebank supported the Council’s Information Insights capability through data-source and reporting reviews, semantic data models, Power BI reports and dashboards, business validation and optimisation.


    Training and skills transfer were incorporated into delivery to support operational handover and strengthen internal capability.

  • OUTCOME

    Peoplebank delivered coordinated specialist capability across the Microsoft technology environment, connecting release automation, application lifecycle support, Azure integration, analytics and transition to support.


    The engagement supported more repeatable and governed delivery through repository standards, CI/CD, automated testing, release governance and supporting documentation.


    Reusable integration services and standards helped strengthen consistency across integration delivery, while data modelling and Power BI capability supported the Council’s transition towards cloud-based information and reporting.


    Importantly, knowledge transfer, mentoring and training were embedded throughout the engagement, helping the City Council retain knowledge and support ongoing internal ownership.

  WHAT WE DELIVERED

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

Specialist Azure DevOps, Azure Integration and Azure Reporting capability.

CI/CD, automated testing and governed release processes.

Application lifecycle support across Power Apps, Power Automate and Dynamics 365.

Reusable integration services using Azure Integration Services, Node.js/C# and REST/SOAP.

Data modelling, semantic models and Power BI reporting and dashboards.

Support across enterprise platforms, integration and cloud transformation initiatives.

Documentation, training, mentoring and knowledge transfer to support ongoing Council ownership.

Coordinated multidisciplinary capability across architecture, engineering, delivery and operational support.

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