- 12-month fixed term contract with strong potential for extension
- Work from a stunning harbour view office in the heart of Sydney CBD
- Join a highly regarded Australian financial institution and enhance a strategic enterprisewide ServiceNow platform.
Key responsibilities
You'll be responsible for the day to day administration, stability and performance of the ServiceNow environment, while also contributing to its optimisation and continuous improvement.
- Monitoring platform health, performance and availability, proactively identifying and resolving issues before they impact users.
- Supporting platform stability through incident management, troubleshooting, root cause analysis and preventative maintenance.
- Configuring and maintaining workflows, Business Rules, forms, UI Policies and other ServiceNow platform components.
- Supporting platform upgrades, patches, releases and testing, including impact assessment and validation.
- Troubleshooting complex platform issues and coordinating resolution with internal technical teams and external vendors.
- Identifying opportunities to improve platform performance, standardisation, automation and user experience.
- Working collaboratively with technical and business stakeholders to continually improve the ServiceNow environment.
We're looking for a hands-on ServiceNow professional who enjoys platform ownership, problem-solving, and continuous improvement.
- Proven experience as a System Administrator in a complex enterprise environment.
- Solid knowledge of ServiceNow administration, security, access management, and instance management.
- Experience supporting and administering multiple ServiceNow modules.
- Hands-on experience configuring Workflows, Business Rules, UI Policies and Forms.
- Experience managing platform incidents, troubleshooting, and operational support.
- The ability to work effectively with developers, technical teams, vendors, and business stakeholders.
- ServiceNow Certified System Administrator (CSA) certification – mandatory.
If you're a ServiceNow Certified Administrator looking for your next opportunity where your technical expertise, initiative and problem-solving skills will genuinely make an impact, we'd love to hear from you.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
