Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.
About the Role:
Our Federal Government Client is seeking an IT Desktop Support Engineer to provide Level 1 and Level 2 business-facing ICT support across the organisation. This is a long-term contract role commencing ASAP through to 31 January 2027, with no limitation on extensions, located in Sydney. The role is primarily onsite with 1 day working from home every two weeks.
As the selected candidate, you will:
- Provide Level 1 and Level 2 technical support across the organisation's ICT environment.
- Triage, classify and resolve incidents and service requests within agreed service levels.
- Provide hands-on support for Windows devices, Microsoft 365 applications and services, and meeting-room AV/VC systems.
- Administer and support Microsoft technologies including Exchange Online, Intune, Windows Autopilot and Entra ID.
- Apply patches, updates and software deployments to maintain a secure and supported ICT environment.
- Participate in Change, Incident and Problem Management processes.
- Maintain ICT asset and software licence registers.
- Develop and maintain ICT documentation and knowledge base content.
- Identify opportunities to improve and automate ICT processes, tools and procedures.
- Liaise with technology vendors and contribute to vendor management activities.
- Participate in after-hours and weekend support as rostered.
- Undertake interstate travel for short periods as required.
To be successful in this role you should have:
- At least 1 year of relevant experience in IT operations, service desk or technical support.
- Demonstrated experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.
- Experience working with Microsoft 365 administration, including Exchange Online.
- Experience with Active Directory and/or Entra ID in a hybrid identity environment.
- Experience with endpoint management, preferably Intune and Windows Autopilot.
- Strong troubleshooting and problem-solving skills with a structured and logical approach.
- Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
- A strong customer-service mindset and commitment to delivering a positive user experience.
- A proactive attitude and willingness to learn new technologies and processes.
- Confidence to ask questions, seek guidance and collaborate with team members when needed.
- Ability to work collaboratively as part of a close-knit ICT team while also working independently.
- Strong time management and prioritisation skills.
- ITIL certification.
- Relevant Microsoft certifications are highly regarded.
It is desirable if you have:
- Experience with NinjaOne RMM for endpoint management, patching and software deployment.
- Experience with Microsoft Purview and broader compliance or data governance tooling.
- Experience with Ivanti ITSM or a comparable IT service management platform.
- Experience supporting Microsoft Teams Rooms and meeting-room audiovisual/video conferencing systems.
- Exposure to ICT product lifecycle management.
- Experience working within a government or highly regulated environment.
This role suits someone who enjoys solving problems hands-on, works well as part of a close team, and takes ownership of the end-to-end user experience.
We're particularly interested in candidates who are eager to learn, proactive in their approach, and comfortable asking questions. Soft skills matter as much as technical ability in this role . We are looking for a genuine team player. You don't need to know everything on day one – a willingness to learn, take ownership and contribute to the team is highly valued. ,
Due to security clearance requirements for this role, candidates must be Australian citizens.
Benefits of being a Peoplebank candidate:
- Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs.
- User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
- Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances.
- Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments.
- Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do.
Applications close: Thursday, August 20, 2026
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
