This role requires a combination of operating model expertise, ICT service management knowledge, stakeholder engagement capability, and strong change implementation experience.
Key Responsibilities
- Lead the implementation and embedding of a future-state ICT operating model.
- Design and establish ICT governance, service delivery, and operational processes.
- Translate operating model requirements into practical and sustainable ways of working.
- Define and embed roles, responsibilities, decision rights, and accountability frameworks.
- Facilitate stakeholder engagement and drive adoption across ICT and business teams.
- Identify and manage implementation risks, dependencies, and operational impacts.
- Support organisational change activities to ensure successful transition into BAU operations.
- Monitor implementation outcomes and recommend continuous improvement opportunities.
- Maintain service stability and operational effectiveness throughout the transformation.
To be successful in this role, you will demonstrate:
- Proven experience delivering ICT, technology, or target operating model transformations.
- Strong understanding of ICT governance, service delivery, operating models, and service management frameworks.
- Experience designing or implementing future-state processes and organisational operating models.
- Demonstrated ability to drive change and influence stakeholders across complex environments.
- Experience working across multiple business and technology functions.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to balance strategic objectives with practical implementation requirements.
- Experience within healthcare, digital health, hospitals, public health, or other large, complex service-based environments.
- Knowledge of ITIL, IT Service Management (ITSM), and ICT governance frameworks.
- Experience delivering large-scale business transformation, operating model, or organisational change programs.
- Consulting or advisory experience supporting technology transformation initiatives.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
