CASE STUDY:

MAJOR AUSTRALIAN BANK

How Peoplebank delivered critical Anti-Money Laundering talent at speed

Peoplebank delivered a cost-effective solution to source, assess and onboard a 30-person Anti Money Laundering (AML) Quality Control cohort from the Melbourne market, helping a major Australian bank scale capability for its financial crime transformation program.



A woman in a brown jacket is holding a tablet and smiling.
A woman in a black jacket smiling.

OUTCOMES

Over the past 12 ​months from March ​2023-24, Peoplebank ​have achieved:

100%

Response to all ​resource requests ​with zero non-​submittals

100%

Resources ​engaged ​completed their ​contracts in full

100

NPS score from ​contractor base

85%

Strike rate for ​interviews ​against ​submitted roles

34

Resources ​maintained across ​QLD, NSW and ​ACT

A silhouette of a blue couch on a white background.

Filled niche skills such as ​Azure Cloud, Java, ​Architecture, and ​Project/Program ​Management.

OUTCOMES

Onboarded 30 Anti-Money Laundering QC Analysts within 2.5 weeks

2,100

Candidates mapped

750+

Candidates approached

350+

Candidates called

90

Candidates long-listed

45

Candidates assessed

A silhouette of a blue couch on a white background.

Filled niche IT skills for Anti-Money Laundering

  • BACKGROUND

    A major Australian bank is managing an Unusual Activity Reports (UARs) backlog, with volumes expected to increase. UARs are generated across the business, primarily by the Fraud Team and frontline staff who identify potentially suspicious activity, such as cash deposit structuring to avoid reporting thresholds.


    To accelerate processing, the bank engaged an offshore partner to conduct investigations, with productivity ramping progressively to full capacity. All investigations, whether closed or escalated as Suspicious Matter Reports (SMRs), require onshore Quality Assurance (QA) review in Australia to meet regulatory obligations and fixed delivery timelines.


    While offshore investigations are scheduled to conclude next year, the onshore QA function will continue beyond this period. The 30 QC Analyst roles are central to this capability and form part of a broader workforce build of approximately 70 positions across the program.

  • APPROACH

    The bank needed to rapidly build a specialist AML Quality Control capability against a fixed regulatory deadline. Previous recruitment campaigns had highlighted a risk: candidates who interviewed strongly did not always demonstrate the technical capability required once onboarded.


    The approach was therefore twofold: deliver a 30-person cohort within 2.5 weeks, and increase confidence in candidate capability before offers were made. The bank required a rigorous, evidence-based assessment process without compromising speed to hire.

  • OUTCOME

    Peoplebank delivered the engagement through three integrated phases: 


    1. Targeted Market Mapping

    • Mapped 2,100+ AML, compliance & financial crime professionals across Melbourne

    • Approached 750+, conducted 350+ discussions

    • Produced a longlist of 90 qualified candidates


    2. Structured Assessment Centre

    • Technical AML Quality Control assessment

    • Group problem-solving & collaboration exercises

    • Psychometric testing


    3. Onboarding and Retention Support

    • 30 consultants onboarded on schedule

    • Reserve candidates maintained throughout

    • All hires enrolled in the Launch Program, tailored to AML QC


    Working with the bank, we designed and delivered a structured Assessment Centre to evaluate both technical capability and behavioural fit. This enabled hiring managers to assess practical skills, critical thinking and collaboration before making offers, reducing hiring risk and improving selection confidence.


    Our consulting arm, Leaders IT Launch Mentoring Program provided structured coaching and mentoring to support onboarding, engagement, performance and retention from day one, at no additional cost. 


    We delivered a fully onboarded cohort of 30 AML Quality Control Analysts within 2.5 weeks, enabling the bank to meet a critical regulatory milestone. Throughout each phase, we balanced speed, quality and risk mitigation in a highly regulated environment.

What our 

clients say

Five blue stars are lined up in a row on a white background.

What we say

Read our advice for employers looking to optimise their workforce efficiency, foster a positive ​workplace culture, and gain valuable insights on hiring and interviewing strategies.

Australians in jobs
By Aniela R August 3, 2026
New data reveals how Australians move between jobs and what it means for employers and job seekers Australia's workforce is more dynamic than many people realise. New research from Jobs and Skills Australia highlights how workers move between occupations and industries throughout their careers, providing valuable insights for employers, recruiters and professionals planning their next career move. According to JSA's newly released Occupation Mobility Interactive Tool, career pathways are often far more interconnected than traditional job titles suggest. Careers are no longer linear One of the key findings from the report is that occupations tend to form clusters, with workers moving between roles that share similar skills and experience requirements. Rather than following a single, predictable career path, many Australians build careers through a series of lateral moves, stepping stones and transferable skill opportunities. For example, Australia's most common occupation, Sales Assistant (General), acts as a significant gateway role. Workers frequently transition into related customer service positions, while others leverage their experience to move into higher-skilled roles such as retail management, administration and clerical positions. The research identifies eight broad occupational mobility clusters across the labour market, including: Social, Education and Service Health Science and Research Engineering and ICT Other specialised occupational groups These clusters demonstrate that many careers are connected through transferable skills, creating opportunities for workers to pivot into new occupations without starting from scratch. Careers are like LEGO creations. Even when you dismantle one model, the individual blocks remain valuable and can be reassembled into something entirely new. Transferable skills are the pieces that make career pivots possible.
Contract work
By Aniela R July 3, 2026
Peoplebank Australia | Beyond the Contract | Benefits
Peoplebank contractor working at a desk
By Mimi Petrakis May 20, 2026
Learn how workforce sustainability impacts IT recruitment. Focus on retention & strategic planning for a resilient workforce.
Show More

Contact us

Need more information?


Complete our contact form and

we will be in touch.

Contact Us