We are seeking a Senior Technical Writer to support a major, defence-aligned enterprise network modernisation program.
This role is responsible for developing structured, audit-ready operational documentation across IT Service Management (ITSM), Network Operations, and Service Transition. You will ensure services are operationally ready prior to go-live by producing clear, governance-aligned artefacts in a fast-paced, multi-stakeholder environment.
Role Responsibilities
- Produce clear, high-quality project and operational documentation tailored to technical and business audiences.
- Collaborate with cross-functional teams (development, product, SMEs) to gather requirements, translate complex concepts, and address documentation gaps through research and hands-on analysis.
- Plan, write and maintain process documentation, user training materials, technical design specifications and test scripts.
- Manage documentation libraries, style guides and version control to ensure consistency, accuracy and alignment across the project.
- Use collaboration tools (e.g. JIRA, Confluence) to track tasks, coordinate updates and ensure documentation reflects system changes and industry best practice.
- 6+ years’ experience in technical writing (or 10+ years without a degree), with demonstrated ability to produce high-quality technical documentation.
- Strong proficiency in HTML-based authoring tools (e.g. Dreamweaver, FrameMaker, Confluence) and Microsoft Office suite.
- Excellent written communication skills, with the ability to write clear explanatory and procedural content for diverse audiences.
- High attention to detail, with strong organisational skills and the ability to prioritise and manage deadlines independently.
- Desirable: experience with Atlassian tools (JIRA, Confluence), visual documentation tools (Visio, Photoshop), training material development, and understanding of the Systems Development Lifecycle (SDLC).
If you are a structured thinker who thrives in complex operational environments and takes pride in producing high-quality documentation, we encourage you to apply.
Please apply via the link provided. Job id: 269907. Queries can be sent to abi.morton@peoplebank.com.au
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
