About the Role: Our Federal Government client is seeking a Systems Analyst to support their Digital Services team within the Australian Charities and Not-for-profits sector. This is a 6-month contract role with two (2) x 6-month extension options, located at the client’s Melbourne Branch Office (747 Collins Street, Melbourne). All work will be performed onsite in Melbourne.
As the selected candidate, you will:
- Address issues impacting IT service delivery and business outcomes through continuous improvement initiatives and business planning activities
- Contribute to service delivery and project activities in line with Agency IT service delivery methodologies
- Provide service management advice from both technical and business perspectives to internal teams and stakeholders
- Develop and maintain strong internal and external stakeholder relationships to support information sharing and influence outcomes
- Actively engage in consultation, knowledge sharing, and knowledge transfer activities
- Resolve complex service management issues by analysing options and recommending effective solutions
- Prepare and analyse detailed reports on service trends, risks, anomalies, and variations for a range of stakeholders
To be successful in this role you should have:
- Proven experience working autonomously while delivering high-quality IT service and support outcomes
- Demonstrated ability to coordinate with external service providers and cross-functional teams
- Strong problem-solving, analytical, and troubleshooting skills with the ability to manage risks and issues
- Excellent written and verbal communication skills, including the ability to produce clear and concise documentation
It is desirable if you have:
- Experience working in a government or regulated environment
- Knowledge of IT service management frameworks and methodologies
- Relevant IT or service management certifications (e.g. ITIL), though these are not essential
Due to security requirements for this role, candidates must be Australian citizens with Unclassified – PEIC Only eligibility (no formal security clearance required).
Benefits of being a Peoplebank candidate:
- Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs
- User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support
- Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances
- Industry-Leading Payroll Services: Accurate, on-time weekly payments
- Contractor Satisfaction Focus: Your success is at the centre of everything we do
Applications close: 28 January 2026
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
