We are seeking an experienced ServiceNow Tech Lead to join a high-performing team driving large-scale enterprise transformation. This is a hands-on technical role where you will design, build and optimise ServiceNow solutions while guiding engineers and shaping best-practice delivery across the platform.
This role is ideal for someone who combines deep technical ServiceNow expertise with strong leadership capability, stakeholder engagement skills and a passion for continuous improvement in an Agile environment.
Key Responsibilities
• Lead the design, development and configuration of ServiceNow solutions across ITSM, ITOM and CSM
• Deliver advanced ServiceNow scripting using JavaScript and Glide API
• Build and optimise workflows using Flow Designer and Integration Hub
• Develop and support REST and SOAP API integrations across enterprise systems
• Manage and enhance CMDB structures and data integrity
• Implement Automated Ticketing Exchange (ATE) capabilities
• Support CI/CD pipeline setup and automation (e.g. GitLab or similar tools)
• Act as technical mentor to engineers and provide hands-on guidance
• Champion Agile delivery practices and support continuous improvement initiatives
Skills & Experience
• 8+ years specialising in ServiceNow development and configuration
• Strong experience across ServiceNow modules including ITSM, ITOM and CSM
• Solid scripting capability (JavaScript, Glide API)
• Experience with Flow Designer, Integration Hub and API integrations (REST/SOAP)
• Proven experience working with CMDB and enterprise data models
• Exposure to CI/CD pipelines and DevOps tooling
• Strong analytical, problem-solving and critical thinking skills
• Solid understanding of Agile methodologies
• ServiceNow Certified Application Developer (essential)
• ServiceNow Implementation Certifications (required)
• Telco experience desirable
This is a key technical role where you’ll have genuine influence over platform direction, engineering standards and enterprise ServiceNow capability. You’ll be part of a collaborative, forward-thinking environment focused on delivering meaningful transformation outcomes at scale.
Peoplebank
and Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
ServiceNow Tech Lead
ServiceNow Tech Lead
Location:
Ryde
Work Type:
Permanent
Industry:
Development
Contact Name:
Nic Gulliver
Contact Phone:
02 9409 4715
Date Published:
23-Apr-2026
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