Service Management Analyst – Reporting Manager (Mid-Level) – Large Enterprise Organisation
URGENT Permanent Fulltime Opportunity
Competitive Annual Remuneration
Open to Sydney or Canberra locations
This role involves working onsite 3–5 days per week
Immediate start
We are seeking an (NV1 Cleared) Service Management Analyst – Reporting Manager (Mid-Level)
that will handle the IT service management reporting, ensuring leadership has clear visibility into service performance, risks, and improvement opportunities. The role connects IT teams, service providers, and business stakeholders while designing and automating dashboards (e.g., Power BI) to track SLAs, KPIs, incidents, and operational metrics. It also drives reporting accuracy, process improvement, stakeholder engagement, and data-driven decision-making, with ITIL knowledge and strong communication skills being highly valued.
Key Responsibilities
• Develop and deliver scheduled service management reports to provide leadership with clear visibility of performance, risks, and trends.
• Design, maintain, and automate Power BI dashboards covering SLAs, KPIs, incidents, changes, assets, and overall service health.
• Ensure data accuracy and integrity by coordinating with IT teams, service providers, and tool owners while meeting the organizations and contractual requirements.
• Drive continual improvement by analyzing performance data, identifying systemic issues, and recommending process enhancements.
• Lead stakeholder engagement, reporting governance, documentation, audit support, and training to enable consistent, data-driven decision-making.
Required Skills and Experience
• Proven Service Management Reporting Analyst related experience
• Strong Power BI capability including experience designing, building, and maintaining interactive dashboards, reports and more
• High proficiency in ITSM processes and tools
• Experience managing scheduled reporting cycles
• Excellent communication and stakeholder engagement skills
• Government or Federal Government project experience is ideal
Due to security clearance requirement for this role, candidates must be Australian Citizen
with Active NV1
Clearance or higher.
For further information or a confidential discussion, please contact Gian Guanzon via gian.guanzon@peoplebank.com.au quoting reference 269806.
To apply, please click the Apply Now button.
Peoplebank
and Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Service Management Analyst – Reporting Manager (Mid-Level)
Service Management Analyst – Reporting Manager (Mid-Level)
Location:
Sydney
Work Type:
Permanent
Industry:
Business Intelligence & Data Analytics
Contact Name:
Gian Guanzon
Contact Phone:
02 9054 4792
Date Published:
13-Feb-2026
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