Permanent full time role
Must have experience with contact centre & UC
Based in Perth CBD
About the Role
We’re partnering with a leading IT consultancy to hire a Senior Cisco UC Engineer to support enterprise clients across WA. You’ll join a high-performing team delivering modern Unified Communications and Contact Centre solutions across both on‑prem and cloud environments, including Webex platforms.
This is a hands-on, client-facing role where you’ll contribute across solution design, delivery, optimisation, and BAU support while working across multiple environments and projects.
Key Responsibilities
- Design, deploy, and support Cisco UC environments (CUCM and associated platforms such as Unity Connection, IM&P)
- Configure dial plans, call routing, SIP trunks, and voice policies
- Implement and support Cisco Contact Centre solutions (UCCX and Webex Contact Centre) including IVR, call flows, and routing logic
- Manage and optimise Cisco CUBE voice gateways
- Deploy and support Webex Calling and hybrid UC solutions
- Troubleshoot complex UC and contact centre issues across voice and application layers
- Act as a technical SME and escalation point across multiple clients
- Engage stakeholders to gather requirements, provide recommendations, and deliver designs
- Maintain technical documentation (HLDs, LLDs, runbooks) and support operational excellence
- Strong experience with Cisco CUCM and UC infrastructure
- Proven delivery of Contact Centre solutions (UCCX and/or Webex Contact Centre)
- Hands-on expertise with Webex Calling and Cisco CUBE voice gateways
- Solid understanding of VoIP/SIP protocols, dial planning, and call routing
- Experience working in multi-client or consultancy/MSP environments
- Excellent troubleshooting and stakeholder engagement skills
Contact: Alson Fernandes - 08 9423 403 - (Job reference: 270926)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
