We are looking for an experienced Senior Service Designer to join a large, complex organisation on a 6‑month contract, with a review to extend at the end of the engagement.
This is a hands‑on, embedded role where you’ll work closely with business and design teams to shape end‑to‑end customer and team member experiences across loyalty, communications and customer care.
What you’ll be doing
- Designing end‑to‑end service journeys across digital, communications and customer care
- Defining offer structures and principles within a large customer ecosystem
- Contributing to the experience strategy for AI‑enabled customer care
- Supporting the integration of new offerings into existing journeys
- Working closely with stakeholders across design, product, technology and operations
- Experience operating at Senior Service Designer level
- Strong service design, journey mapping and experience strategy skills
- Confidence working with senior stakeholders
- Experience across digital and customer service environments
- Hands‑on, delivery‑focused approach
- Exposure to AI‑enabled or data‑informed design is a plus
- 6‑month contract with potential extension
- High‑impact role working on large‑scale customer experiences
- Collaborative, embedded team environment
- Hybrid Work - 3 Days in Office
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
