Our client is one of Australia's leading service provider. They are committed to staying close to their customers and providing them the best experience.
About the Role:
The Senior Contact Centre Engineer delivers and manages pre- and post-sales engineering for contact-centre deployments to grow the CX practice. They design and lead solutions with architects, PMO, support teams and vendors, acting as Technical Lead when required.
Responsibilities:
- 5 years of contact centre technical solution delivery experience with one or more of the following solution suites:
- NICE Cxone;
- Cisco Webex CC, UCCE
- Genesys Cloud CX, Multicloud CX
- Amazon Connect
- Verint
- Avaya
- Experience with IVR application development.
- Experience with call flow design and documentation.
- Experience with Web Services or other API development.
- Experience with test plan / case development, execution, and result documentation.
- Strong Contact Centre domain knowledge.
- Experience with Design, Delivery and Support functions within a Contact Centre delivery project.
- Ability to work autonomously as part of a geographically distributed team.
- Working knowledge of Contact Centre WFM and Reporting functions.
- Specific vertical industry domain knowledge (Finance, Banking, Insurance, Govt, Health, etc).
- Competency in relational databases (EG: SQL Server).
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
