This role will be offered as an initial 6 month contract, but with a very strong chance to go permanent after the initial contract period.
So if you are tired of your daily commute and fighting the traffic into the City, then this could be the role for you!
Indeed, we are seeking a friendly, knowledgeable IT Help Desk Analyst to be the first point of contact for teachers, students, and staff at a vibrant educational institution. This will be both face to support and also via phone/email.
You'll ensure seamless access to ICT systems, troubleshoot a variety of tech issues, and keep operations running smoothly in both a lively school environment and during planned project periods. Your expertise will support vibrant learning experiences and empower their community to innovate and excel.
Required Skills:
- Minimum of 2 to 3+ years of proven experience in ICT support, troubleshooting hardware, software, and network issues.
- Exceptional customer service skills with a friendly, professional approach
- Excellent verbal and written communication abilities
- Strong organizational and time management skills, to handle multiple requests effectively
- Attention to detail and the ability to document processes accurately
- Familiarity with ticketing systems and prioritizing tasks based on SLAs
- Knowledge of both Mac (preferred) and Windows environments
Nice to Have Skills:
- Experience working within educational or similar environments
- Tertiary qualifications in a related IT field
- ITIL Foundation certificate (or equivalent)
- Ability to work proactively on projects during school holidays
- Prior experience in an ICT support role, especially in education, is highly advantageous
- Valid Working with Children Check (can be organised prior to commencement)
We are looking to shortlist ASAP, with client interview taking place in the next 1 to 2 weeks, so don’t delay and APPLY NOW!
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
