12 month contract - mid April 2026 start
Darwin CBD (onsite)
Monday to Friday -
7.5 hours per day with oncall / after hours support when required
Are you an experienced Level 2 IT Support Technician professional looking for your next challenge? We’re seeking a skilled and customer‑focused Support Technician!
This role is fully onsite and ideal for someone who enjoys hands‑on support, variety in their day, and taking ownership of technical issues.
You’ll be joining a supportive environment where your problem‑solving skills and strong customer service mindset will be highly valued.
The Role
- Deliver Level 2 technical support across a diverse user base
- Manage incidents and service requests through ServiceNow
- Provide clear, customer‑friendly communication and updates
- Troubleshoot and resolve issues across workstations, mobile devices, applications, networks, printing, and conferencing technologies
- Support hardware deployment, configuration, and fault diagnosis for laptops/desktops
- Manage workstation network configuration and support networking fundamentals
- Provide support across video conferencing and voice communication platforms
- Participate in on‑call and after‑hours support as required
Skills and Experience
- Strong customer service orientation with a professional approach.
- Ticket and incident management experience, including documentation and escalation.
- Understanding of SLA principles and service‑focused environments.
- Hands‑on experience supporting Windows 10/11, M365, ServiceNow, Active Directory, Azure MFA.
- Familiarity with Android and Apple mobile devices.
- Experience with Intune/SCCM for device management.
- Support experience with standard and multi‑function print devices.
- Hardware fault diagnosis for desktops/laptops.
- Solid understanding of networking concepts and workstation configuration.
- Experience supporting voice communication solutions and multi‑platform video conferencing.
Apply Now! Or contact Carrie Watts or Moitri Banerjee for more information - ref: 269832
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
