About the role
- 5 month initial contract with strong chance of 12 month extension
- Experience supporting salesforce platforms is mandatory
- Must have Australian Citizenship to apply
- Offices in Richmond or Geelong - 3 days on site, 2 days WFH
- Rates between $600 - $700/day inc super
Key duties and responsibilities
- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues
- Strong verbal and written communication skills in order to liaise with business staff, technical teams and customers.
- Ability to work closely and communicate clearly with multiple internal stakeholders and external vendors in the identification and rectification of issues.
- Apply best practice ITIL methodology and utilise an ITSM system to investigate, triage and resolve incidents and service requests from a level 2 queue.
- Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
- Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data
- Ability to understand and support replication and testing of issues to support SIT, UAT and BVT.
- Perform tasks required to support release cycles to support business functions.
- Australian Citizenship
- Demonstrated experience in supporting Salesforce platforms
- Demonstrated experience in the use of an ICT Service Management Tool and the ability to apply ITIL methodology for incident management.
- Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome.
- Demonstrated ability to analyse and report on data using Microsoft Excel.
Submissions close 5pm Thursday 15th January. For the best chance, apply ASAP as this role is moving FAST
To be considered, please apply via the button provided. For more information, contact abi.morton@peoplebank.com.au
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
