Contract: 12 Months
Start: Mid April 2026
We’re seeking an experienced Asset Management & Desktop Support Officer to join a busy ICT team in the Darwin CBD. This role offers an excellent mix of hands‑on technical support and structured asset management responsibilities, supporting end users across a modern Microsoft environment.
About the Role You’ll be responsible for ensuring the accuracy and lifecycle management of IT assets while delivering quality Level 1–2 desktop support. This position is ideal for someone who enjoys variety, thrives in customer‑focused environments, and takes pride in maintaining organised systems and processes.
Key Responsibilities
- Monitor and maintain IT assets, inventory, licenses, and stock levels
- Conduct regular asset audits and ensure compliance with policies and procedures
- Organise and manage IT stock rooms and consumable supplies
- Coordinate asset movements, dispatch and goods receipting
- Provide L1–L2 technical support across Windows 10/11, M365 and mobile devices
- Manage and resolve incidents and requests through the ticketing system
- Support printers/MFDs, workstations, VOIP, video conferencing and networking basics
- Maintain documentation and work within SLA expectations
- Strong customer service and communication skills
- Experience in IT/EUC asset management and database accuracy
- Knowledge of Windows 10/11, M365, ServiceNow (or similar), AD, Azure MFA
- Understanding of workstation networks and basic networking concepts
- Experience with mobile/tablet support (Android/Apple)
- Familiarity with Intune/SCCM (advantageous)
- Hardware diagnostics skills across laptops/desktops and print devices
If this sounds like your next step, apply now or reach out for a confidential conversation.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
