Work Type: Initial 6-month contract with a strong likelihood of extension or future permanency
Work Arrangement: Hybrid | 2 days per week in the office
We're partnering with a major Australian bank to recruit an experienced HR Advisor to join their People & Culture team.
Key Responsibilities
- Act as the first point of contact for HR and people-related enquiries from employees and leaders.
- Provide advice and support across a broad range of HR matters, including employee relations and case management.
- Manage and resolve HR cases through an enterprise service management or ticketing system.
- Respond to HR and operational queries via phone and case management platforms.
- Support leaders with workplace issues, policy interpretation and people-related decision-making.
- Escalate and coordinate more complex matters as required.
- Ensure accurate documentation and record keeping across all cases and enquiries.
- Contribute to continuous improvement initiatives and process enhancements.
- 1–2+ years of experience in an HR Advisor, HR Business Partner support, HR Coordinator or similar role.
- Experience working with SuccessFactors.
- Previous experience using an enterprise service management platform or ticketing system.
- Strong exposure to employee relations and managing HR case work.
- Comfortable handling enquiries via phone and case management systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to manage competing priorities in a high-volume environment.
- Confident engaging with stakeholders at all levels and providing practical HR advice.
- Opportunity to join a highly respected Australian banking organisation.
- Hybrid working arrangement with only 2 days per week in the office.
- Initial 6-month engagement with a strong chance of extension or long-term permanency.
- Attractive salary on offer
- Exposure to complex HR matters within a large corporate environment.
- Collaborative and supportive team culture with excellent career development opportunities.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
