Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT and digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT and digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.
About the Role
Our Federal Government client is seeking an Application Support Analyst to join a high-performing managed services team supporting client-critical business applications.
This is a permanent role based in ACT, with a hybrid working arrangement (3 days onsite, 2 days WFH).
Application Support Services are responsible for operating, running, and supporting applications across Production, and where required, DevTest and Pre-Production environments. You will work closely with client application teams to resolve incidents, identify root causes, and restore services efficiently while contributing to continuous improvement initiatives.
As the selected candidate, you will:
- Provide end-to-end application support across critical business systems in Production environments
- Act as a subject matter expert for supported applications and integration platforms
- Perform incident, problem, and root cause analysis to restore services and prevent recurrence
- Support Integration and API-based production environments using IBM MQ, IBM App Connect Enterprise, and IBM WBI Message Broker technologies
- Monitor application and infrastructure performance using available monitoring tools and dashboards
- Participate in on-call rotations and after-hours support activities as required
- Contribute to release and deployment management activities
- Develop and maintain technical documentation, runbooks, and operational procedures
- Mentor and support junior team members through coaching and knowledge sharing
- Identify opportunities for automation, optimisation, and continuous improvement
- Adhere to client IT delivery standards, processes, and governance frameworks
- Proven experience in Integration / API-based Production Support
- Strong hands-on experience with IBM MQ, IBM App Connect Enterprise, and IBM WBI Message Broker
- Solid understanding of configuration management and integration technologies
- Experience supporting on-premises and cloud-hosted environments
- Knowledge of data integration mechanisms such as MQ, REST, and API-based services
- Ability to work independently and collaboratively in a fast-paced support environment
- Strong analytical and troubleshooting skills
- Australian citizenship with eligibility to obtain or hold a security clearance
- Exposure to AWS and/or Azure cloud platforms
- Experience with application and infrastructure monitoring tools
- Beginner to intermediate knowledge of Infrastructure Event Management and IT Infrastructure Operations
- Ability to develop prototypes or proof-of-concept solutions
- Previous experience mentoring or coaching junior resources
Due to the secure nature of this role, candidates must be Australian Citizens with an active security clearance or eligibility to obtain one.
On-call and Shift Expectations
This role supports managed services and requires flexibility. You may be required to participate in shift-based work, on-call rotations, and after-hours deployment or incident response activities to ensure continuous service delivery and client satisfaction.
Benefits of being a Peoplebank candidate
- Personalised attention from a dedicated Account Manager
- Easy online timesheet submission and ongoing contractor care support
- Flexible contracting options to suit your preferences
- Accurate, on-time weekly payroll
- Access to a broad range of government and enterprise opportunities
Applications close: January 21, 2026
Please note: Only candidates who meet the above criteria will be contacted.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
